What data we collect and why
We collect only the information necessary to deliver your membership and personalize your health analysis.
Identity and contact information
Your name, date of birth, biological sex, and contact details (email, phone number, and messaging accounts). We use this to identify you, communicate with you, and apply age- and sex-appropriate reference ranges to your biomarker results.
Health and lifestyle information
Your health goals, lifestyle habits, current supplements, medications, and relevant medical history. We use this to contextualize your biomarker results and generate personalized recommendations.
Biomarker and laboratory results
Blood test results produced by our certified laboratory partner, NHealth (a BDMS affiliate). We use this as the foundation of your personalized health analysis and to track your progress over time.
Payment information
Payment is processed through third-party payment providers. Aion Health does not store your card details. The relevant provider’s privacy policy applies to payment data.
Communication records
Records of our communications with you via email or other messaging platforms, for the purpose of delivering your service and maintaining continuity of care.
Legal basis for processing
Aion Health processes your personal data under Thailand’s Personal Data Protection Act B.E. 2562 (PDPA) on the following bases:
• Your explicit consent, given at the time of joining, for the processing of health data
• Contractual necessity, to deliver the membership service you have purchased
• Legitimate interests, for service improvement and member safety, where these do not override your rights
Health data is a special category under the PDPA and is processed only with your explicit consent, which you may withdraw at any time.
Who we share your data with
We do not sell your data. We do not share your data with advertisers.
We share limited data with the following third parties solely to deliver your service:
Our laboratory partner
Your name, date of birth, biological sex, and the specific test panel requested are shared with NHealth, our certified Bangkok laboratory partner (a BDMS affiliate), to conduct your blood analysis. Results are returned to Aion Health and stored in your member profile.
Payment providers
Payment processing only. Payment providers do not receive your health data.
Service infrastructure
Your data is stored on secure cloud infrastructure. We select providers that comply with international data security standards and contractually prohibit use of your data for any purpose other than storage and delivery.
We will never share your health data with employers, insurers, or any third party without your explicit written consent.
How long we keep your data
We retain your personal and health data for the duration of your membership and for five years after your membership ends, to allow you to return and access your longitudinal health record.
You may request deletion of your data at any time. Upon a valid deletion request, we will remove your data within 30 days, except where retention is required by Thai law.
Your rights under the PDPA
As a data subject under Thai law, you have the right to:
• Access your personal data and receive a copy of it
• Correct any inaccurate or incomplete data
• Delete your data, subject to legal retention requirements
• Withdraw consent at any time, without affecting the lawfulness of prior processing
• Object to or restrict certain types of processing
• Data portability, to receive your data in a structured, commonly used format
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) if you believe your rights have been violated
To exercise any of these rights, contact us at hello@aionhealth.co or via WhatsApp at +66 65 526 4369. We will respond within 30 days.
Cookies and website analytics
Our website uses cookies and similar technologies to ensure the site functions correctly, to understand how visitors use the site, and to improve your experience.
Essential cookies
Required for the website to function. These cannot be disabled. They do not store personally identifiable information.
Analytics cookies
We use Google Analytics 4 (GA4) to collect anonymized data about how visitors interact with our site, including pages visited, time on site, and referral sources. This data is aggregated and does not identify individual visitors. Google’s privacy policy applies to data collected through GA4 and is available at policies.google.com/privacy.
Your choices
When you first visit our website, a cookie consent banner will ask for your permission before any non-essential cookies are placed. You can change your preferences at any time through your browser settings or by clearing your cookies. Disabling analytics cookies does not affect your ability to use the site.
Data security
We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. These include encrypted data storage, access controls limited to authorized personnel, and secure transmission protocols.
In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities in accordance with the PDPA.
Changes to this policy
We may update this policy from time to time. When we do, we will update the date at the top of this page and notify active members via email or messaging. We will ask for your renewed consent where required by law.
Contact
Aion Health
Operated by Kairos Ventures Co., Ltd.
Bangkok, Thailand
Email: hello@aionhealth.co
WhatsApp: +66 65 526 4369